Website privacy policy


This website is operated by 4Ground. We take your privacy very seriously therefore we urge to read this policy very carefully because it contains important information about on:

  • who we are,
  • how and why we collect, store, use and share personal information,
  • your rights in relation to your personal information, and
  • how to contact us and supervisory authorities in the event that you have a complaint.



Who we are

4Ground ('we' or 'us') collect, use and are responsible for certain personal information about you. When we do so we are regulated under the General Data protection Regulations which apply across the European Union (including the United Kingdom) and we are responsible as 'controller' of that personal information for the purposes of those laws.



The personal information we collect and use

  1. a) Personal information you provide to us

We collect the following personal information that you provide to us:

Name, email address, telephone number, postal address

Some examples of when we collect this information include:

EG: when registering on the website, purchasing from the website, entering competitions


  1. b) Personal information you provide about third parties

If you give us information about another person, you confirm that the other person has appointed you to act on their behalf and agreed that you:

shall consent on their behalf to the processing of their personal data;
shall receive any data protection notices on their behalf; and
shall consent on their behalf to the transfer of their personal data abroad.



How we use your personal information

We collect information about our users for the following purposes:

identify your account, process orders, statistical analytics



Who your information may be shared with

We may share your information with:

Law enforcement agencies in connection with any investigation to help prevent unlawful activity

We will not share you personal information with any other 3rd parties.



Marketing

We would like to send you information about products, services, offers, competitions and our business which may be of interest to you. Such information could be sent by post, email, telephone, text message or automated call.

We will ask whether you would like us to send you marketing messages on the first occasion that you provide any relevant contact information (i.e. on purchase, signing up to a newsletter, entering a competition etc). If you do opt in to receive such marketing from us you can opt out at any time (see 'What rights do you have?' below for further information). If you have any queries about how to opt out, or if you are receiving messages you do not want you can contact us using the details provided below.



Whether personal information has to be provided by you, and if so why

The provision of the following information is required from you:

Postal address, name, emails address, telephone number

This is to enable us to do the following:

Name, address, email address, telephone number for processing orders and despatch of orders

We will inform you at the point of collecting information from you, whether you are required to provide the information to us.



How long your personal information will be kept

We will hold your personal information for the following periods:

Name and address - 6 years to satisfy UK Law
Email address and telephone number - deleted once order has been confirmed received and true to order.

These periods are no longer than necessary in each case.



Reasons we can collect and use your personal information

We rely on the following as the lawful basis on which we collect and use your personal information:

consent

contract

legal obligation



Keeping your information secure

We have appropriate security measures in place to prevent personal information from being accidentally lost, or used or accessed in an unauthorised way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.

We will also use technological and organisation measures to keep your information secure. These measures may include the following examples:

Payment details are taken by secure SSL, secure processing of information and deleted once order is received in good order

We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.

Indeed, while we will use all reasonable efforts to secure your personal data, in using the site you acknowledge that the use of the internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal data that are transferred from you or to you via the internet. If you have any particular concerns about your information, please contact us using the details below.



Transfers of your information out of the EEA

We will not transfer your personal information outside of the EEA at any time.



Children and the validity of consent

Where we obtain consent from any user we will take reasonable steps to ascertain whether the user is over 13 years of age and whether the child is sufficiently informed to give valid consent. If the user is not, parental consent will be required to provide consent for the processing of any personal information.



What rights do you have?

Under the General Data Protection Regulation you have a number of important rights free of charge. In summary, those include rights to:


  • fair processing of information and transparency over how we use your use personal information
  • access to your personal information and to certain other supplementary information that this Privacy Notice is already designed to address
  • require us to correct any mistakes in your information which we hold
  • require the erasure of personal information concerning you in certain situations
  • receive the personal information concerning you which you have provided to us, in a structured, commonly used and machine-readable format and have the right to transmit those data to a third party in certain situations
  • object at any time to processing of personal information concerning you for direct marketing
  • object to decisions being taken by automated means which produce legal effects concerning you or similarly significantly affect you
  • object in certain other situations to our continued processing of your personal information
  • otherwise restrict our processing of your personal information in certain circumstances
  • claim compensation for damages caused by our breach of any data protection laws

For further informaiton on each of those rights, including the circumstances in which they apply, see the Guidance from the UK Information Commissioner's Office (ICO) on individual's rights under the General Data Protection Regulations (https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/)

If you would like to exercise any of these rights please:

  • email, call or write to us
  • let us have enough information to identify you
  • let us have proof of your identity (a copy of your driving license, passport or a recent credit card/utility bill)
  • let us know the information to which your request relates

From time to time we may also have other methods to unsubscribe (opt-out) from any direct marketing including for example, unsubscribe buttons or web links. If such are offered, please note that there may be some period after selecting to unsubscribe in which marketing may still be received while your request is being processed.



How to complain

We hope that we can resolve any query or concern you raise about our use of your information.

The General Data Protection Regulation also gives you right to lodge a complaint with a supervisory authority, in particular in the European Union (or European Economic Area) state where you work, normally live or where any alleged infringement of data protection laws occurred. The supervisory authority in the UK is the Information Commissioner who may be contacted at https://ico.org.uk/concerns/ or telephone: 0303 123 1113.



Changes to the privacy policy

This privacy policy was published on 25/05/2018 and last updated on 25/05/2018.

We may change this privacy policy from time to time. You should check this policy occasionally to ensure you are aware of the most recent version that will apply each time you access this website. We will also attempt to notify users of any changes by:

By notice in the news section of the website, also Facebook



Contacting us

If you have any questions about this policy or the information we hold about you, please contact us by:

e-mail: talk2us@4ground.co.uk

post:

4Ground Ltd
Unit 35 Deverill Road Trading Estate
Sutton Veny
Warminster
BA12 7BZ
United Kingdom

or

telephone: +441985840038

Calls will be answered at the following times:

Monday to Friday 9-2.30pm

We may record calls for quality and training purposes.

 

Cookies

We use a number of different cookies on our site. If you do not know what cookies are, or how to control or delete them, then we recommend you visit https://www.aboutcookies.org for detailed guidance.

 

The list below describe the cookies we use on this site and what we use them for. Currently we operate an ‘implied consent’ policy which means that we assume you are happy with this usage. If you are not happy, then you should either not use this site, or you should delete the cookies having visited the site, or you should browse the site using your browser’s anonymous usage setting (called “Incognito” in Chrome, “InPrivate” for Internet Explorer, "Private Browsing" in Firefox and Safari etc.)

 

First Party Cookies

These are cookies that are set by this website directly.

Google Analytics: We use Google Analytics to collect information about visitor behaviour on our website. Google Analytics stores information about what pages you visit, how long you are on the site, how you got here and what you click on. This Analytics data is collected via a JavaScript tag in the pages of our site and is not tied to personally identifiable information.We therefore do not collect or store your personal information (e.g. your name or address) so this information cannot be used to identify who you are.

You can find out more about Google’s position on privacy as regards its analytics service at https://www.google.co.uk/intl/en/analytics/privacyoverview.html

Our website runs a Content Management System (CMS) and cookies are used to store basic data on your interactions with the CMS. We use a session cookie to remember your log-in for you if you are a registered user and we deem these as being strictly necessary to the working of the website. If these are disabled then various functionality on the site will be broken.

 

More information on session cookies and what they are used for at https://www.allaboutcookies.org/cookies/session-cookies-used-for.html

 

Third Party Cookies

These are cookies set on your machine by external websites whose services are used on this site. Cookies of this type are the sharing buttons across the site allow visitors to share content onto social networks. Cookies are currently set by LinkedIn, Twitter, Facebook, Google+ and Pinterest. In order to implement these buttons, and connect them to the relevant social networks and external sites, there are scripts from domains outside of our website. You should be aware that these sites are likely to be collecting information about what you are doing all around the internet, including on this website.

 

You should check the respective policies of each of these sites to see how exactly they use your information and to find out how to opt out, or delete, such information.

 

Note: If you do not allow cookies to be saved on your computer, you will not be able to download information from this site.

Tel: +44 (0) 1985 840038
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Tel: +44 (0) 1985 840038   Email: talk2us@4ground.co.uk
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4Ground Ltd, Unit 35 Deverill Rd Trading Estate, Deverill Road,
Sutton Veny, Warminster, Wiltshire BA12 7BZ
Company Number: 07783782    VAT Number: 177 683 752

 


                           
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